Privacy policy
Overview
Penvoro (operated by LE FIVE LLC) values your privacy. This policy explains how we collect, use, and protect your information when you visit https://penvoro.shop.
Information We Collect
We collect personal information that you voluntarily provide when you make a purchase, create an account, subscribe to our communications, or contact us. This information may include:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely by third-party payment providers; we do not store full payment details)
We also automatically collect certain information when you visit our website, including:
- IP address
- Device type and browser information
- Pages viewed, time spent, and referring URLs
- Cookies and tracking data (see “Cookies and Tracking Technologies” below)
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing, fulfilling, and delivering orders
- Providing customer support and responding to inquiries
- Sending transactional emails (order confirmations, shipping updates)
- Sending marketing communications (only with your consent, where required by law)
- Improving our website, products, and services
- Detecting and preventing fraud, abuse, and security risks
- Complying with legal obligations and enforcing our policies
Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance your experience and analyze website performance. These technologies allow us to:
- Remember your preferences and settings
- Understand how users interact with our website
- Deliver relevant advertising and measure campaign effectiveness
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of the website.
Sharing Your Information
We do not sell your personal information. However, we may share your information with trusted third parties in the following circumstances:
- Service providers: payment processors, shipping carriers, hosting providers, analytics tools, and customer support platforms
- Advertising and marketing partners (e.g., for remarketing and conversion tracking)
- Legal compliance: when required by law, regulation, or legal process
- Business transfers: in connection with a merger, sale, or acquisition
All third parties are required to handle your data securely and only for specified purposes.
Your Privacy Rights (U.S. Residents)
Depending on your location, including under laws such as the California Consumer Privacy Act (CCPA/CPRA), you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal data
- Opt out of the sale or sharing of personal information (if applicable)
- Limit the use of sensitive personal information
- Not be discriminated against for exercising your rights
To exercise your rights, please contact us using the details below.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.